Data Engineer AI

Join Odido as a Data Engineer and shape the future of telecom with your expertise in AWS, data systems, and software design. If you're passionate about innovating in a dynamic, tech-forward environment, we want you on our pioneering Data team!

This is what you will do

Generative AI In Customer Care

As part of this transformation we are creating a new centralized team focused on supporting Customer Care. This team consists of Data Scientists, Data Engineers, and Cloud Specialists, all skilled in their expertise with and in AWS (Amazon Web Services) and Azure OpenAI services. For this new Data Customer Care team, we are recruiting a Data Engineer.

Ideal Candidate

1. Experience: Programmer with python skills. Knowledge of AWS is a pre.

2. Skills: Proficiency in Python, and an understanding of CI/CD setup, creating architecture solutions, creating API’s, and AWS.

3. Personality: Empathic, decisive, humorous, people-focused, authentic, and honest. Eagerness for growth and embracing challenges.

4. Contribution: We value 'Culture Add' over 'Culture Fit'. We are not recruiting clones. We're interested in what unique qualities you bring to our team, data universe and culture.

Role And Responsibilities

1. Key Tasks: Understanding, collecting, and structuring data, implementing technical solutions, and managing data architecture. Setting up the CI/CD pipeline in a secure way considering privacy constraints. Applying solid software engineering way of working in the projects. Setup monitoring for generative AI models.

2. Impact: Playing a crucial role in utilizing generative AI for customer care and making the new solutions bring increased capabilities to agent and customer.

What's Next And Fun In The Role

1. Objective (short term): Creating an internal chatbot for agents to better answer customer questions. Improving solutions to summarize and label why customers contact us.

2. Objective (middle term): Making updates to our website (FAQ) and chatbot to use more interactive capabilities of GenAI.

3. Challenge: The excitement lies in tackling setting up solid monitoring of generative AI solutions and scaling to responds to many agents and customers.

Together we are

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.

Is that really something for you? Then we might fit well together.

This is what we stand for

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of.

What we offer

1. Good salary and variable bonus scheme;

2. Hybrid working;

3. A progressive pension scheme;

4. 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;

5. Redeemable holidays;

6. An Odido subscription;

7. Real growth opportunities;

8. Personal annual learning budget and over 200 digital training and courses;

9. Workshops, learning weeks, annual ski trip, fun outings and parties.

You bring this

1. Bachelor's degree in Computer Science, Physics, MIS, Engineering, or related field preferred

2. Knowledge of Python, including developing and improving libraries.

3. Experience with non-AWS CI/CD technologies (Github, Docker, Linux, Airflow).

4. Proficient in software design, architecture, and implementation of real-time distributed systems on AWS.

5. Knowledge of AWS components and data processing is a pre (e.g., ECS, ECR, Kubernetes, Cloudformation, S3, Lambda, AWS Gateway, Redshift, SageMaker).

6. Experience with MLOps principles and tools is a pre (model & data lineage, observability, feature stores, model registries)

7. Knowledge of Azure OpenAI service is a pre.
   
   Learn every day
   
   At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control.
   
   Press on the button
   
   Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!